A tax service can help you tackle the challenge in streamlining a loan-servicing department without throwing increased revenues into a larger customer service staff.
As a tax service takes over, your experienced personnel can focus on customer service. Your staff will be able to service a larger portfolio of loans, and maintain the standard of excellence that your customers have come to expect. After all, only the customers that have received outstanding service will maintain customer loyalty.
All tax information is provided in a format customized to fit your processing system.
Capital's programming staff will do any and all programming required to tailor data to your existing structure.
All tax information is processed by experts focused solely on servicing excellence.
Capital will use your loan number. Other tax services will assign your accounts contract numbers. This increases the possibility of posting errors, and creates a paper report more cumbersome for your staff to interpret.
Our staff consists of tax professional that understand tax processing and your customer service needs. The same people you work with processing your taxes are the same people that handle all your customer service needs.